Directions for Setup and Maintenance of Talking-Info House

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Your Account Information                    

Talking Info-House Number:

    (Phone number on sign)        

Agent Forward Number:

    (Your cell or office number)        
                                 
Agent User Name:   House 1 User Name:        
Agent Extension:   House 1 Extension:        
Agent Password:   House 1 Password:        
                                             
House 2 User Name:   House 3 User Name:        
House 2 Extension:   House 3 Extension:        
House 2 Password:   House 3 Password:        
                                             
                                             
Set Up Directions                                
       
  Auto Attendant Greeting                    
  The auto attendant default is generic.  We recommend customizing your main greeting by mentioning your business name.
i.e. “You have reached XYZ Real Estate's, Talking Info-House menu”. Please call our office and we will record your custom message.		    
                       
  To record the Agents voice mail message                    
  SAMPLE: "You have reached the voice mailbox of ____________. I am unavailable at this time. Please leave a message including the house ID number, your name and phone number. I will return your call as soon as possible."    
1) Call your Talking Info-House phone number ______________________________  (This is the phone number on the sign)
  2) When you hear the greeting press the # key    
  3) Enter Agent Extension number _______, then the # key    
  4) Enter your password __________, then the # key    
  5) Press the 4 key to get to "Manage Your Greetings" The system will automatically play the currant greeting.
    (There is already a pre-recorded sample)		    
  6) When you are ready to record press the 4 key to RECORD your greeting.    
    Press the # key when you are finished recording.    
                                             
  To record the description about the property                    
  Recommendations:
A) When recording please mention the address and information about the property; we recommend that you do not mention ANY PRICES.
B) Toward the end of the recording mention your Web Site.
C) At the end of the recording, Please say “To contact the listing agent press 0, or press 1 to leave a voice mail message at the tone.		    
  1) Call your Talking Info-House phone number ______________________________  (This is the phone number on the sign)    
  2) When you hear the greeting press the # key    
  3) Enter property (extension) number _______, then the # key (The extension number is the property number on the sign)    
  4) Enter your password __________, then the # key    
  5) Press the 4 key to get to "Manage Your Greetings" The system will automatically play the currant greeting.
    (There is already a pre-recorded sample)		    
  6) When you are ready to record press the 4 key to RECORD your greeting.    
    Press the # key when you are finished recording.    
  Follow the prompts to listen to the greeting, re record & so forth. When finished just hang up.
If you have more than one house sign:
Repeat above for each House. (just change the property number in the directions)		    
                                             
                                             
  To listen to your voice mail:  
To prevent you from having to check voicemail in several places only the Agent has voicemail.		    
1) Call your Talking Info-House phone number ______________________________  (This is the phone number on the sign)
  2) When you hear the greeting press the # key    
  3) Enter Agent Extension number _______, then the # key    
  4) Enter your password __________, then the # key    
  It will tell you if you have any voicemail messages and give you the options to listen, delete and so forth. Below is a link to our website to print out a quick card of the prompts. http://www.officebyte.com/Instruction/quick_card_call_handeling.htm    
                                             
                                             
  How to Go On-line to see who called about a particular home    
  1) Go to TalkingInfoHouse.com    
  2) On the top right side of the screen, click on "Log In: OfficeByte Reporter"    
  3) Enter your user name "Agent User Name" (Above)    
  4) Enter your password "Agent Password" (Above)    
  5) Click on reporter    
  6) Select "Report Start Date", by clicking on the calendar on the right and select date.    
  7) Select "Report End Date", by clicking on the calendar on the right (2nd one down) and select date.    
  8) Click on "View Log"    
                                             
  At this point you will be able to View, Print and save the logs.    
Note: Please remember to log out when completed. Any questions, call 407-260-9995